1. Definitions

Whenever these regulations refer to:

1. “Regulations” – this means these regulations;
2. “Privacy Policy” – this means the privacy policy of the Seller, available in the Online Store, in the Privacy Policy – ​​GDPR tab;
3. “Online Store” – this means the online store located at www.hadzbe.pl, together with subpages;
4. “Seller” – this means the business of DAMIAN HADZBE HARSZE with its registered office at 3 Maja 33/2 36-030 Błażowa, with the following NIP numbers: 8133596622 and REGON: 381478746
5. “Customer Service Office” or “Customer Service Office” – this shall be understood as a part of the Seller’s organizational structure that performs the User service activities provided for in the Regulations; contact with Customer Service Office is possible via e-mail: sklep@hadzbe.pl and by phone: 607065184, on working days from Monday to Friday, from 8:00 a.m. to 4:00 p.m., excluding public holidays;
6. “User” – this means an adult natural person, legal persons and organizational units without legal personality, but which can acquire rights and assume obligations in their own name; a User may also be a natural person who is at least 18 years old
7. “Customer” – this means the User who places an order for a Product;
8. “Consumer” – this means a natural person who concludes a legal transaction with the Seller that is not directly related to his or her business or professional activity;
9. “Service” – this means one of the services offered by the Seller;
10. “Product” – this means one of the products presented in the Online Store;
11. “Product Card” – this means a subpage of the Online Store containing information about the Product;
12. “Cart” – this means the functionality of the Online Store intended for placing an order for a Product;
13. “Newsletter” – this means a free information bulletin of the Online Store, which the User can order and receive periodically to the indicated e-mail address or via SMS to the provided telephone number.
14. “Subscription” – this means automatic payments thanks to the integration of a payment card in the online store

2. General provisions

1. The Online Store is operated by the Seller.
2. The Regulations define the rules for using the Online Store, the type and scope of Services provided by the Seller, including Services provided electronically, the terms and conditions for placing orders, concluding, performing and terminating contracts, complaint procedures, dispute resolution and the principles of personal data protection.
3. The content of the Regulations is available in the Online Store in the “Regulations” tab and can be saved by the User at any time by saving or printing the page. At the User’s request, the Seller will provide the content of the Regulations in the form of an electronic file.
4. The User using the Online Store is obliged to refrain from activities that are inconsistent with generally applicable provisions of law, in particular from providing content of an illegal nature or unauthorized interference with the content of the Online Store.
5. The Seller provides Services electronically, in particular by enabling the User to register an account in the Online Store, order the Newsletter, and also provides the User with a contact form and a form for placing an order for the Product.
6. In order to ensure the security of the transmission of messages and data, the Seller shall take technical and organizational measures appropriate to the level of risk to the security of the Service provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data sent via the Internet.

3. Technical requirements

1. In order to use the Online Store, the User must have:
   1. a computer or other multimedia device with Internet access;
   2. an operating system capable of running a web browser;
   3. an internet browser, however, for the proper functioning of the Online Shop the browser should accept cookies
2. A user registering an account in the Online Store or placing an order should additionally have an e-mail address and telephone number.
3. The User ordering the Newsletter should additionally have:
   1. in the case of the Newsletter received via e-mail – e-mail address,
   2. in the case of the Newsletter received via SMS messages – telephone number.

4. Content of the Online Store

1. The products presented in the Online Store, unless expressly stated otherwise in the Product Card, are new and free from physical and legal defects.
2. Prices specified in the Online Store are expressed in Polish zloty. Product prices do not include value added tax (VAT). The taxpayer (Seller) is exempt from value added tax pursuant to art. 113 sec. 1 and 9.
3. The appearance, properties and price of the Product are specified in the Product Card.
4. The price of the Product, unless otherwise stated in the Product Card, does not include the cost of shipping, which is borne by the Customer. The Basket notifies the Customer of the total cost of shipping in relation to the order placed by him.

5. Account registration and logging in to the Online Store

1. Registering an account in the Online Store is voluntary and free of charge. The service is provided for an indefinite period. The user can place an order without registering an account.
2. In order to register an account, you must complete the registration form. During and after registration, the User may save separate data for delivery purposes on their account.
3. During registration, the User may additionally order a specific type of Newsletter by checking the appropriate boxes in the registration form.
4. Registering an account in the Online Store requires reading and accepting the Terms and Conditions and the Privacy Policy by checking the appropriate box in the registration form.
5. Data provided during account registration in the Online Store are processed in order to create an individual User account, which allows data to be saved in the account for use in completing the order form in the future, as well as access to order history. The legal basis for data processing is a service agreement. Providing data is voluntary, however, providing data specified in the registration form as required is necessary to create an account and conclude a service agreement (without providing this data it will not be possible to register an account). Data will be processed for the duration of the service, and may later be stored for the limitation period of claims to which the Seller is entitled and against him.
6. A user who has registered an account can log in to it by entering the established login and password in the login tab.
7. It is recommended that the User keeps the password confidential, in a way that prevents unauthorized persons from reading it, and that it is changed regularly.
8. After logging in to the account, the User can change the data stored in the account.
9. The User may at any time delete the account free of charge (termination of the contract with immediate effect). The request to delete the account should be directed to the Seller in writing or via e-mail to the Customer Service Office.

6. Placing an order and concluding a contract

1. Zamówienia są przyjmowane i realizowane przez Biuro Obsługi Klienta.
2. The User can order the Product after logging into their account or without registering and without the User logging in. The order can also be placed by phone or via email.
3. The ordering process begins with specifying the quantity of the ordered Product and clicking the “Add to Cart” button located on the Product Card. The Customer can then add another Product to the Cart, change the quantity of the Product, or remove it. The Cart notifies the Customer of the contents and total value of the order, including the shipping cost. After adding the Product, go to the Cart and finalize the order by taking subsequent technical steps, based on the messages displayed to the Customer.
4. To place an order, the Customer provides the data specified in the order form. The Customer may specify separate data for delivery purposes.
5. Placing an order requires reading and accepting the Regulations and Privacy Policy by checking the appropriate box on the order form.
6. Data provided when placing an order for a Product is processed for the purpose of concluding and executing a sales contract, in particular to enable the Customer to make a payment and deliver the order, as well as for the Seller to issue an invoice or bill. The legal basis for data processing is taking action at the Customer’s request before concluding a sales contract for the Product, its subsequent execution and fulfillment of legal obligations incumbent on the Seller. Providing data is voluntary, however, providing the data specified in the order form as required is necessary for placing an order and subsequent conclusion of the contract (without providing this data it will not be possible to place an order). Data will be processed for the time necessary for concluding and executing the contract, fulfilling legal obligations incumbent on the Seller, and may later be stored for the limitation period of claims due to the Seller and against him.
7. When placing an order, the Customer may additionally register an account in the Online Store or order a specific type of Newsletter by checking the appropriate box on the order form.
8. The conclusion of the sales contract for the Product covered by the order takes place when the Seller confirms acceptance of the order for execution.
9. The customer will receive notifications about changes in the status of the placed order at the e-mail address or telephone number provided.
10. As part of the performance of the agreement, the Seller may send an invitation to the Customer’s e-mail address to complete a post-sale survey. The survey is used to examine opinions about the transaction. The Customer may fill out the survey voluntarily, but it is not required.

7. Cancellation of the order, change and correction of incorrect data in the order

1. The Customer may cancel the order, make changes or correct incorrect data in the order until the Product covered by the order is shipped.
2. To cancel an order, change or correct incorrect data in the order, please contact the Customer Service Office at sklep@hadzbe.pl or by phone at 607065184.

8. Order fulfillment

1. Orders are processed from Monday to Friday, excluding public holidays. Processing an order means issuing the Product covered by the order to the entity providing postal or courier services. In the case of digital products, shipping is 7 days a week.
2. The order processing time, unless otherwise stated in the Product Card, is up to 7 business days and runs from the moment of concluding the sales agreement for the Product covered by the order, and in the event that the Customer chooses one of the forms of payment in advance – from the moment of paying for the order.
3. Order processing time is calculated from the moment of positive authorization of payment. If the Customer chooses to pay by bank transfer or payment card – from the date of crediting the Seller’s bank account.
4. If the order processing time for individual Products is different, the longer time will apply to the entire order. To receive a Product faster, with a shorter processing time, you must place a separate order for that Product.
5. In the event of a delay in the execution of the order, the Seller will notify the Customer, providing the expected date of execution, together with an indication of the reason for the delay.
6. Orders are delivered from Monday to Friday, excluding public holidays. The estimated delivery time for domestic shipments is up to 5 business days from the moment the Product covered by the order is issued to the entity providing postal or courier services. If the Seller provides international shipments, the estimated delivery time is specified in the price list for international shipments.
7. In the event of a delay in delivery, please contact Customer Service. The Seller will determine the cause of the delay and inform the Customer of the expected delivery date.
8. In the event of a delay in the execution of the order or its delivery, the Customer may withdraw from the contract.
9. The purchased Product is accompanied by a warranty card (if a separate warranty is granted for the product), user manual, and a receipt or – at the express request of the Customer – an invoice.
10. In the case of a subscription, after making the first payment and entering the payment card number, subsequent payments will be collected automatically in the online store. The customer can fully manage their payments on the website in the “my account” tab.

9. Payment methods

1. The seller provides the following payment methods:
   1. Bank transfer – the order is processed after the payment has been credited to the Seller’s bank account: Transfer details: Account number: 17 1140 2004 0000 3702 7810 0460. Bank name: mBank
   2. Fast online payments Tpay – the order is processed after receiving confirmation from the payment operator, the entity providing payment services is Tpay belonging to the company: Krajowy Intergrator Płatności S.A. with its registered office in Poznań
   3. Fast PayPal online payments – the order is processed after receiving confirmation from the payment operator, the entity providing PayPal payments is PayPal (Europe) S.à r.l. & Cie, S.C.A with its registered office in Luxembourg;
   4. Fast online payments Paynow – the order is processed after receiving confirmation of its execution from the payment operator, the entity providing payment services is the Paynow Payment Integrator for companies as part of mBank S A retail banking.
   5. The entity providing online payment services for card payments is Blue Media S.A.
   6. Available payment methods: PayU, Paynow, Stripe, Tpay and payment cards:* Visa
      * Visa Electron
      * Mastercard
      * MasterCard Electronic
      * Maestro

10. Delivery methods

1. Orders are delivered via entities providing transport services, and in the case of digital products, files are sent by e-mail or become available for download on the Store’s website after placing the order.
2. The customer may check the contents of the parcel in the presence of the person delivering it for any damage that may have occurred during transport. If the customer finds such damage, they may request a complaint report or refuse to accept the parcel.

11. Withdrawal from a contract concluded at a distance or outside the company’s premises (applies to the Consumer)

1. A consumer who has concluded a distance or off-premises contract with the Seller may withdraw from it within 14 days without giving any reason and without incurring any costs.
2. The period for withdrawal from the contract begins:
   1. for a contract under which the Seller delivers an item and is obliged to transfer ownership thereof – from the moment the Consumer or a third party indicated by him other than the carrier takes possession of the item, and in the case of a contract which:
   2. covers multiple items that are delivered separately, in batches or in parts – from the taking of possession of the last item, batch or part,
   3. consists in the regular delivery of goods for a specified period of time – from the moment of taking possession of the first item;
   4. for other contracts – from the date of conclusion of the contract.
3. To meet the deadline, it is sufficient to send the declaration before it expires.
4. The consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The declaration may be submitted on a form, the template of which constitutes Annex No. 1 to the Regulations.
5. The Seller also provides the possibility of submitting a declaration of withdrawal from the contract electronically. In such a case, the Consumer may also withdraw from the contract using the model withdrawal form, which is Annex No. 1 to the Regulations, by sending it via e-mail to the Customer Service Office.
6. In the event of withdrawal from the contract, the contract is considered not to have been concluded. If the Consumer has submitted a declaration of withdrawal from the contract before the Seller has accepted his offer, the offer ceases to be binding.
7. The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the contract, return to the Consumer all payments made by him, including the costs of delivering the goods.
8. The Seller shall refund the payment using the same method of payment that was used by the Consumer, unless the Consumer expressly agrees to another method of refund that does not involve any costs for him.
9. If the Seller has not offered to collect the goods from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the goods back or until the Consumer provides proof of sending them back, depending on which event occurs first.
10. If the Consumer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
11. The consumer is obliged to return the item to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which he withdrew from the contract, unless the Seller has offered to collect the item himself. To meet the deadline, it is sufficient to send the item back before it expires. However, a return in person can only be made after previously setting a deadline with the Seller.
12. The consumer bears only the direct costs of returning the item. If the contract was concluded outside the business premises and the item was delivered to the Consumer at the place where he resided at the time of conclusion of the contract, the Seller is obliged to collect the item at its own expense if, due to the nature of the item, it cannot be returned in the usual way by post.
13. The Consumer shall be liable for any reduction in the value of the item resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, unless the Seller has failed to inform the Consumer of the right to withdraw from the contract in accordance with the requirements regarding the method and deadline for exercising the right to withdraw from the contract, as well as the model withdrawal form.
14. At the time of withdrawal by the Consumer from the contract concluded at a distance or outside the business premises, the additional contracts concluded by the Consumer related to it expire, if on their basis the service is fulfilled by the Seller or a third party based on an agreement with the Seller. The Consumer does not bear the costs related to the expiry of these contracts. If the additional contract was concluded with a third party, the Seller informs this person about the Consumer’s withdrawal from the contract.
15. The right to withdraw from a contract concluded away from business premises or at a distance does not apply to the Consumer in relation to contracts:
    1. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has performed the service, the Consumer will lose the right to withdraw from the contract;
    2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract expires;
    3. where the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet his individual needs;
    4. where the subject of the service is an item that spoils quickly or has a short shelf life;
    5. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    6. where the subject of the provision are things that after delivery, due to their nature, are inseparably connected with other things;
    7. where the subject of the provision are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract and which can only be delivered after 30 days and whose value depends on market fluctuations over which the Seller has no control;
    8. in which the Consumer has expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or supplies items other than spare parts necessary to perform the repair or maintenance, the Consumer has the right to withdraw from the contract in respect of additional services or items;
    9. where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package has been opened after delivery;
    10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements;
    11. concluded through public auction;
    12. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of provision of the service;
    13. for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline for withdrawal from the contract expires and after the Seller informed him of the loss of the right to withdraw from the contract.
16. Data will be processed in order to exercise the Consumer’s right, in particular to accept the return of the Product, issue appropriate accounting documents and refund the payment to the Consumer. The legal basis for data processing is the fulfillment of legal obligations incumbent on the Seller. Providing the data specified as required in the withdrawal form is necessary to exercise this right. Data will be processed for the time necessary to fulfill legal obligations incumbent on the Seller, and may later be stored for the limitation period of claims due to the Seller and against him.
17. If the Customer does not collect the cash on delivery parcel, he or she is obliged to cover the costs of returning it to the store.
18. In the event of the need to return funds for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the Ordering Party’s payment card

12. Complaint regarding the Service provided

1. Complaints regarding the Service provided should be sent to the Seller in writing or via e-mail to the Customer Service Office at sklep@hadzbe.pl
2. In the complaint, the User should provide his/her name and surname (business name), correspondence address and specify the subject of the complaint.
3. Sprzedawca w terminie 14 dni od chwili otrzymania reklamacji ustosunkuje się do jej treści.
4. The data will be processed for the purpose of considering the complaint. The legal basis for data processing is the fulfillment of legal obligations incumbent on the Seller. Providing the data is voluntary, however, providing the data specified for the complaint notification as required is necessary for its submission (without providing this data it will not be possible to submit a complaint). The data will be processed for the time necessary to consider the complaint notification, and may later be stored for the limitation period of claims due to the Seller and against him.
5. In the event of the need to return funds for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the Ordering Party’s payment card

13. Complaint regarding a defect of the sold item

1. The Seller is liable to the Customer if the sold item has a physical or legal defect (warranty).
2. A physical defect is the non-conformity of the sold item with the contract. In particular, the sold item is non-conforming with the contract if:
   1. it does not have the properties that an item of this type should have due to the purpose specified in the contract or resulting from the circumstances or intended use;
   2. does not have the properties of which the Seller assured the Customer, including by presenting a sample or model;
   3. is not suitable for the purpose of which the Customer informed the Seller upon conclusion of the contract, and the Seller did not raise any objection to such intended use; was delivered to the Customer in an incomplete state.
3. If the Customer is a Consumer, the public assurances of the manufacturer or its representative, the person who introduces the item into circulation within the scope of their business activity, and the person who, by placing their name, trademark or other distinguishing mark on the sold item, presents themselves as the manufacturer are treated as the Seller’s assurances.
4. The sold item also has a physical defect in the event of its improper installation and start-up, if these activities were performed by the Seller or a third party for whom the Seller is responsible, or by the Customer who followed the instructions received from the Seller.
5. If the Customer is a Consumer and a physical defect is discovered within one year from the date of delivery of the sold item, it is presumed that the defect or its cause existed at the time the risk was transferred to the Customer.
6. The Seller is liable to the Customer if the sold item is the property of a third party or if it is encumbered with the right of a third party, and also if the restriction on the use or disposal of the item results from a decision or ruling of a competent authority; in the event of the sale of the right, the Seller is also liable for the existence of the right (legal defect).
7. The Seller is liable under the warranty for physical defects that existed at the time of transfer of risk to the Customer or resulted from a cause inherent in the item sold at the same time.
8. If the sold item has a defect, the Customer may submit a declaration of a price reduction or withdrawal from the contract, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free one or remove the defect.
9. If the Customer is a Consumer, they may, instead of the removal of the defect proposed by the Seller, request the exchange of the item for a defect-free one or, instead of the replacement of the item, request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the Customer would be exposed by another method of satisfaction.
10. The reduced price should remain in such proportion to the price resulting from the contract in which the value of the item with the defect remains in relation to the value of the item without the defect.
11. The customer may not withdraw from the contract if the defect is insignificant.
12. If the sold item has a defect, the Customer may request the exchange of the item for a defect-free one or the removal of the defect. The Seller is obliged to exchange the defective item for a defect-free one or to remove the defect within a reasonable time without excessive inconvenience to the Customer.
13. The Seller may refuse to satisfy the Customer’s request if bringing the defective item into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to another possible method of bringing it into conformity with the contract. If the Customer is an entrepreneur, the Seller may refuse to exchange the item for a defect-free one or to remove the defect also when the costs of fulfilling this obligation exceed the price of the item sold.
14. The Seller is liable under the warranty if a physical defect is discovered before the expiry of two years. A claim for removal of the defect or replacement of the sold item with a defect-free item is subject to a limitation period of one year, counted from the date of discovery of the defect. If the Customer is a Consumer, the limitation period cannot end before the expiry of the period specified above.
15. Within the time limits specified above, the Customer may submit a declaration of withdrawal from the contract or a reduction in price due to a defect in the sold item. If the Customer requested the exchange of the item for a defect-free one or removal of the defect, the time limit for submitting a declaration of withdrawal from the contract or a reduction in price begins at the moment of the ineffective expiry of the time limit for the exchange of the item or removal of the defect.
16. The expiry of the time limit for noticing the defect does not exclude the exercise of warranty rights if the seller has fraudulently concealed the defect.
17. If the expiry date of the item specified by the Seller or manufacturer ends after two years from the date of delivery of the item to the Customer, the Seller is liable under the warranty for physical defects of the item found before the expiry of that period.
18. All complaints should be directed to the Seller in writing or via e-mail to the Customer Service Office.
19. In the complaint, the User should provide his/her name and surname (business name), correspondence address and specify the subject of the complaint.
20. The Seller will respond to the complaint submitted by the Customer within 14 days from the date of the request containing the complaint.
21. The data will be processed for the purpose of considering the complaint. The legal basis for data processing is the fulfillment of legal obligations incumbent on the Seller. Providing the data is voluntary, however, providing the data specified for the complaint notification as required is necessary for its submission (without providing this data it will not be possible to submit a complaint). The data will be processed for the time necessary to consider the complaint notification, and may later be stored for the limitation period of claims due to the Seller and against him.

14. Warranty

1. Regardless of other rights resulting from applicable legal regulations, some of the Products presented in the Online Store are covered by a guarantee. If the Product is covered by a guarantee, the Customer receives a guarantee card with the Product.
2. Regardless of other rights resulting from applicable legal regulations, some of the Products presented in the Online Store are covered by a guarantee. If the Product is covered by a guarantee, the Customer receives a guarantee card with the Product.
3. In the event of asserting warranty rights through the Seller, requests should be submitted in writing or by e-mail to the Customer Service Office.
4. In the warranty claim, the Customer should provide his/her name and surname (business name), correspondence address and specify the subject of the warranty claim.
5. The data will be processed for the purpose of considering the warranty claim. The legal basis for data processing is the fulfillment of the legal obligations incumbent on the Seller. Providing the data is voluntary, however, providing the data specified for the warranty claim as required is necessary for its submission (without providing this data, it will not be possible to submit the warranty claim). The data will be processed for the time necessary to consider the warranty claim, and may then be stored for the limitation period of claims due to the Seller and against him.

15. Newsletter

1. The User may order the Online Store Newsletter, which will be sent periodically to the specified e-mail address or via SMS to the specified telephone number. The service is provided for an indefinite period.
2. In order to subscribe to the Newsletter received via e-mail, please enter the data indicated in this form in the “Subscribe to the Newsletter” tab on the main page of the Online Store and click the “Subscribe” button.
3. You can subscribe to the Newsletter received via e-mail or text message when registering an account in the Online Store or when placing an order, by checking the appropriate box in the form, or after logging in to the registered User’s account.
4. Data is processed in order to provide the User with the Newsletter. The legal basis for data processing is the service agreement. Providing data is voluntary, however, providing data specified in the newsletter order form as required is necessary to order the service and conclude the agreement for its provision (without providing this data it will not be possible to order the newsletter). Data will be processed for the duration of the service, and may later be stored for the limitation period of claims due to the Seller and against him.
5. The User may cancel the Newsletter free of charge at any time (termination of the contract with immediate effect). The request should be submitted in writing to the Seller or via e-mail to the Customer Service Office. The User who has registered an account may cancel the Service independently after logging into their account.

16. Seller’s profiles on social media

1. The Seller maintains profiles on social media sites, intended to publish information about the Seller, the Product or Service offered by it, or promotional campaigns conducted by it. Some sites also allow the possibility of publishing content or conducting other forms of activity by the recipient or observer of the profile. Information about the profiles maintained by the Seller is available on the main page.
2. In order to become a recipient or observer of the Seller’s profile, publish your own content, or conduct other forms of activity provided for by the relevant service, you must have an account on that service and perform technical activities in accordance with the rules of operation of that service. The service is provided free of charge for an indefinite period. The recipient or observer may resign from the Service at any time (termination of the contract with immediate effect). Resignation from the service must be made based on technical activities in accordance with the rules of operation of that service.
3. The recipient or observer of the Seller’s profile is obliged to refrain from activities that are inconsistent with generally applicable legal provisions, in particular from providing content of an illegal nature.
4. Providing data is voluntary, however, providing data, to the extent required by the relevant social networking site, is necessary to use the Service (without providing this data, it will not be possible to use the service). The data will be processed for the time in which the recipient or observer uses the Service, and the content or other forms of activity that the recipient or observer places on the Seller’s profile will be published until their profile is deleted or such content or activity is deleted.
5. Other terms of use of the relevant social networking site are specified in the terms and conditions of that site.

17. Protection of personal data

1. The data administrator is the Seller.
2. To the extent permitted by generally applicable law, the recipient of data may be an entity providing services to the Seller related to its business, e.g. an entity providing ICT services, an online store platform operator, a warehouse preparing the order for fulfillment, a payment system operator handling the payment method selected by the Customer, an entity providing postal or courier services, an operator of a post-sales survey that the Customer decides to complete, an entity providing office, accounting, marketing or legal services.
3. If the basis for data processing is consent, the data subject has the right to withdraw consent to the processing of personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
4. In situations provided for by law, the data subject has the right to request from the Seller access to his or her personal data, its rectification, deletion or restriction of processing, as well as the right to transfer data and the right to lodge a complaint with the supervisory authority.
5. Requests regarding data processing should be sent to the Seller in writing or via e-mail to the Customer Service Office.
6. Information on the purpose, legal basis, requirement to provide and duration of data processing are specified in the sections on the processing of specific categories of data.

18. Extrajudicial methods of handling complaints and pursuing claims (applies to Consumers)

1. The consumer may use out-of-court methods of settling complaints and pursuing claims.
2. The Consumer may apply to the relevant provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller in accordance with Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended).
3. The consumer may also request that a dispute arising from the concluded sales agreement be resolved by a permanent consumer arbitration court at the provincial inspector of the Trade Inspection, referred to in Article 37 of the Act on the Trade Inspection.
4. Detailed information on out-of-court methods of handling complaints and pursuing claims is also available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection and the Voivodship Inspectorates of the Trade Inspection.

19. Final provisions

1. All provisions of the Regulations should be read and interpreted to the extent permitted by generally applicable provisions of law. In particular, the provisions of the Regulations do not violate the rights granted to the Consumer.
2. In matters not regulated in the Regulations, the relevant provisions of generally applicable law shall apply, in particular the Act of 23 April 1964 – the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended), and the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).
3. The Seller may change the Regulations for the following reasons:
   1. the need to adapt the Regulations to generally applicable legal provisions, a court decision or a public administration body;
   2. the need to remove errors or clerical mistakes in the Regulations;
   3. change of contact details, e-mail addresses, names or identification numbers used in the Regulations;
   4. changing the functionality of the Online Store;
   5. changing the scope or terms of provision of Services, including Services provided electronically;
   6. change of the technical conditions of use of the Online Store or the Services provided.
4. Any changes to the Regulations, after meeting the remaining conditions provided for by law, shall enter into force after 14 days from the date of their publication in the Online Store. At the same time, with at least 14 days’ notice, the Seller shall notify the User who has a registered account or orders the Newsletter about the change to the Regulations.
5. A User who does not agree to the changes may resign from the Service free of charge at any time (also after the changes come into force), in particular by deleting the account in the Online Store or resigning from receiving the Newsletter (termination of the contract with immediate effect).
6. Changes to the Regulations do not apply to orders for Products placed in the wording applicable before the changes came into effect. Such orders will be fulfilled under the terms of the Regulations in the wording applicable at the time the order was placed.
7. The regulations are effective from January 1, 2023.

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