1. Definitions

Whenever these regulations refer to:

1. “Regulations” – this means these regulations;
2. “Privacy Policy” – this means the privacy policy of the Seller, available in the Online Store, in the Privacy Policy – ​​GDPR tab;
3. “Online Store” – this means the online store located at www.hadzbe.pl, together with subpages;
4. “Seller” – this means the business of DAMIAN HADZBE HARSZE with its registered office at 3 Maja 33/2 36-030 Błażowa, with the following NIP numbers: 8133596622 and REGON: 381478746
5. “Customer Service Office” or “Customer Service Office” – this shall be understood as a part of the Seller’s organizational structure that performs the User service activities provided for in the Regulations; contact with Customer Service Office is possible via e-mail: sklep@hadzbe.pl and by phone: 607065184, on working days from Monday to Friday, from 8:00 a.m. to 4:00 p.m., excluding public holidays;
6. “User” – this means an adult natural person, legal persons and organizational units without legal personality, but which can acquire rights and assume obligations in their own name; a User may also be a natural person who is at least 18 years old
7. “Customer” – this means the User who places an order for a Product;
8. “Consumer” – this means a natural person who concludes a legal transaction with the Seller that is not directly related to his or her business or professional activity;
9. “Service” – this means one of the services offered by the Seller;
10. “Product” – this means one of the products presented in the Online Store;
11. “Product Card” – this means a subpage of the Online Store containing information about the Product;
12. “Cart” – this means the functionality of the Online Store intended for placing an order for a Product;
13. “Newsletter” – this means a free information bulletin of the Online Store, which the User can order and receive periodically to the indicated e-mail address or via SMS to the provided telephone number.
14. “Subscription” – this means automatic payments thanks to the integration of a payment card in the online store

2. General provisions

1. The Online Store is operated by the Seller.
2. The Regulations define the rules for using the Online Store, the type and scope of Services provided by the Seller, including Services provided electronically, the terms and conditions for placing orders, concluding, performing and terminating contracts, complaint procedures, dispute resolution and the principles of personal data protection.
3. The content of the Regulations is available in the Online Store in the “Regulations” tab and can be saved by the User at any time by saving or printing the page. At the User’s request, the Seller will provide the content of the Regulations in the form of an electronic file.
4. The User using the Online Store is obliged to refrain from activities that are inconsistent with generally applicable provisions of law, in particular from providing content of an illegal nature or unauthorized interference with the content of the Online Store.
5. The Seller provides Services electronically, in particular by enabling the User to register an account in the Online Store, order the Newsletter, and also provides the User with a contact form and a form for placing an order for the Product.
6. In order to ensure the security of the transmission of messages and data, the Seller shall take technical and organizational measures appropriate to the level of risk to the security of the Service provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data sent via the Internet.

3. Technical requirements

1. In order to use the Online Store, the User must have:
   1. a computer or other multimedia device with Internet access;
   2. an operating system capable of running a web browser;
   3. an internet browser, however, for the proper functioning of the Online Shop the browser should accept cookies
2. A user registering an account in the Online Store or placing an order should additionally have an e-mail address and telephone number.
3. The User ordering the Newsletter should additionally have:
   1. in the case of the Newsletter received via e-mail – e-mail address,
   2. in the case of the Newsletter received via SMS messages – telephone number.

4. Content of the Online Store

1. The products presented in the Online Store, unless expressly stated otherwise in the Product Card, are new and free from physical and legal defects.
2. Prices specified in the Online Store are expressed in Polish zloty. Product prices do not include value added tax (VAT). The taxpayer (Seller) is exempt from value added tax pursuant to art. 113 sec. 1 and 9.
3. The appearance, properties and price of the Product are specified in the Product Card.
4. The price of the Product, unless otherwise stated in the Product Card, does not include the cost of shipping, which is borne by the Customer. The Basket notifies the Customer of the total cost of shipping in relation to the order placed by him.

5. Account registration and logging in to the Online Store

1. Registering an account in the Online Store is voluntary and free of charge. The service is provided for an indefinite period. The user can place an order without registering an account.
2. In order to register an account, you must complete the registration form. During and after registration, the User may save separate data for delivery purposes on their account.
3. During registration, the User may additionally order a specific type of Newsletter by checking the appropriate boxes in the registration form.
4. Registering an account in the Online Store requires reading and accepting the Terms and Conditions and the Privacy Policy by checking the appropriate box in the registration form.
5. Data provided during account registration in the Online Store are processed in order to create an individual User account, which allows data to be saved in the account for use in completing the order form in the future, as well as access to order history. The legal basis for data processing is a service agreement. Providing data is voluntary, however, providing data specified in the registration form as required is necessary to create an account and conclude a service agreement (without providing this data it will not be possible to register an account). Data will be processed for the duration of the service, and may later be stored for the limitation period of claims to which the Seller is entitled and against him.
6. A user who has registered an account can log in to it by entering the established login and password in the login tab.
7. It is recommended that the User keeps the password confidential, in a way that prevents unauthorized persons from reading it, and that it is changed regularly.
8. After logging in to the account, the User can change the data stored in the account.
9. The User may at any time delete the account free of charge (termination of the contract with immediate effect). The request to delete the account should be directed to the Seller in writing or via e-mail to the Customer Service Office.

6. Placing an order and concluding a contract

1. Zamówienia są przyjmowane i realizowane przez Biuro Obsługi Klienta.
2. The User can order the Product after logging into their account or without registering and without the User logging in. The order can also be placed by phone or via email.
3. The ordering process begins with specifying the quantity of the ordered Product and clicking the “Add to Cart” button located on the Product Card. The Customer can then add another Product to the Cart, change the quantity of the Product, or remove it. The Cart notifies the Customer of the contents and total value of the order, including the shipping cost. After adding the Product, go to the Cart and finalize the order by taking subsequent technical steps, based on the messages displayed to the Customer.
4. To place an order, the Customer provides the data specified in the order form. The Customer may specify separate data for delivery purposes.
5. Placing an order requires reading and accepting the Regulations and Privacy Policy by checking the appropriate box on the order form.
6. Data provided when placing an order for a Product is processed for the purpose of concluding and executing a sales contract, in particular to enable the Customer to make a payment and deliver the order, as well as for the Seller to issue an invoice or bill. The legal basis for data processing is taking action at the Customer’s request before concluding a sales contract for the Product, its subsequent execution and fulfillment of legal obligations incumbent on the Seller. Providing data is voluntary, however, providing the data specified in the order form as required is necessary for placing an order and subsequent conclusion of the contract (without providing this data it will not be possible to place an order). Data will be processed for the time necessary for concluding and executing the contract, fulfilling legal obligations incumbent on the Seller, and may later be stored for the limitation period of claims due to the Seller and against him.
7. When placing an order, the Customer may additionally register an account in the Online Store or order a specific type of Newsletter by checking the appropriate box on the order form.
8. The conclusion of the sales contract for the Product covered by the order takes place when the Seller confirms acceptance of the order for execution.
9. The customer will receive notifications about changes in the status of the placed order at the e-mail address or telephone number provided.
10. As part of the performance of the agreement, the Seller may send an invitation to the Customer’s e-mail address to complete a post-sale survey. The survey is used to examine opinions about the transaction. The Customer may fill out the survey voluntarily, but it is not required.

7. Cancellation of the order, change and correction of incorrect data in the order

1. The Customer may cancel the order, make changes or correct incorrect data in the order until the Product covered by the order is shipped.
2. To cancel an order, change or correct incorrect data in the order, please contact the Customer Service Office at sklep@hadzbe.pl or by phone at 607065184.

8. Order fulfillment

1. Orders are processed from Monday to Friday, excluding public holidays. Processing an order means issuing the Product covered by the order to the entity providing postal or courier services. In the case of digital products, shipping is 7 days a week.
2. The order processing time, unless otherwise stated in the Product Card, is up to 7 business days and runs from the moment of concluding the sales agreement for the Product covered by the order, and in the event that the Customer chooses one of the forms of payment in advance – from the moment of paying for the order.
3. Order processing time is calculated from the moment of positive authorization of payment. If the Customer chooses to pay by bank transfer or payment card – from the date of crediting the Seller’s bank account.
4. If the order processing time for individual Products is different, the longer time will apply to the entire order. To receive a Product faster, with a shorter processing time, you must place a separate order for that Product.
5. In the event of a delay in the execution of the order, the Seller will notify the Customer, providing the expected date of execution, together with an indication of the reason for the delay.
6. Orders are delivered from Monday to Friday, excluding public holidays. The estimated delivery time for domestic shipments is up to 5 business days from the moment the Product covered by the order is issued to the entity providing postal or courier services. If the Seller provides international shipments, the estimated delivery time is specified in the price list for international shipments.
7. In the event of a delay in delivery, please contact Customer Service. The Seller will determine the cause of the delay and inform the Customer of the expected delivery date.
8. In the event of a delay in the execution of the order or its delivery, the Customer may withdraw from the contract.
9. The purchased Product is accompanied by a warranty card (if a separate warranty is granted for the product), user manual, and a receipt or – at the express request of the Customer – an invoice.
10. In the case of a subscription, after making the first payment and entering the payment card number, subsequent payments will be collected automatically in the online store. The customer can fully manage their payments on the website in the “my account” tab.

9. Payment methods

1. The seller provides the following payment methods:
   1. Bank transfer – the order is processed after the payment has been credited to the Seller’s bank account: Transfer details: Account number: 17 1140 2004 0000 3702 7810 0460. Bank name: mBank
   2. Fast online payments Tpay – the order is processed after receiving confirmation from the payment operator, the entity providing payment services is Tpay belonging to the company: Krajowy Intergrator Płatności S.A. with its registered office in Poznań
   3. Fast PayPal online payments – the order is processed after receiving confirmation from the payment operator, the entity providing PayPal payments is PayPal (Europe) S.à r.l. & Cie, S.C.A with its registered office in Luxembourg;
   4. Fast online payments Paynow – the order is processed after receiving confirmation of its execution from the payment operator, the entity providing payment services is the Paynow Payment Integrator for companies as part of mBank S A retail banking.
   5. The entity providing online payment services for card payments is Blue Media S.A.
   6. Available payment methods: PayU, Paynow, Stripe, Tpay and payment cards:* Visa
      * Visa Electron
      * Mastercard
      * MasterCard Electronic
      * Maestro

10. Delivery methods

1. Orders are delivered via entities providing transport services, and in the case of digital products, files are sent by e-mail or become available for download on the Store’s website after placing the order.
2. The customer may check the contents of the parcel in the presence of the person delivering it for any damage that may have occurred during transport. If the customer finds such damage, they may request a complaint report or refuse to accept the parcel.

11. Withdrawal from a contract concluded at a distance or outside the company’s premises (applies to the Consumer)

1. A consumer who has concluded a distance or off-premises contract with the Seller may withdraw from it within 14 days without giving any reason and without incurring any costs.
2. The period for withdrawal from the contract begins:
   1. for a contract under which the Seller delivers an item and is obliged to transfer ownership thereof – from the moment the Consumer or a third party indicated by him other than the carrier takes possession of the item, and in the case of a contract which:
   2. covers multiple items that are delivered separately, in batches or in parts – from the taking of possession of the last item, batch or part,
   3. consists in the regular delivery of goods for a specified period of time – from the moment of taking possession of the first item;
   4. for other contracts – from the date of conclusion of the contract.
3. To meet the deadline, it is sufficient to send the declaration before it expires.
4. The consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The declaration may be submitted on a form, the template of which constitutes Annex No. 1 to the Regulations.
5. The Seller also provides the possibility of submitting a declaration of withdrawal from the contract electronically. In such a case, the Consumer may also withdraw from the contract using the model withdrawal form, which is Annex No. 1 to the Regulations, by sending it via e-mail to the Customer Service Office.
6. In the event of withdrawal from the contract, the contract is considered not to have been concluded. If the Consumer has submitted a declaration of withdrawal from the contract before the Seller has accepted his offer, the offer ceases to be binding.
7. The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the contract, return to the Consumer all payments made by him, including the costs of delivering the goods.
8. The Seller shall refund the payment using the same method of payment that was used by the Consumer, unless the Consumer expressly agrees to another method of refund that does not involve any costs for him.
9. If the Seller has not offered to collect the goods from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the goods back or until the Consumer provides proof of sending them back, depending on which event occurs first.
10. If the Consumer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
11. The consumer is obliged to return the item to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which he withdrew from the contract, unless the Seller has offered to collect the item himself. To meet the deadline, it is sufficient to send the item back before it expires. However, a return in person can only be made after previously setting a deadline with the Seller.
12. The consumer bears only the direct costs of returning the item. If the contract was concluded outside the business premises and the item was delivered to the Consumer at the place where he resided at the time of conclusion of the contract, the Seller is obliged to collect the item at its own expense if, due to the nature of the item, it cannot be returned in the usual way by post.
13. The Consumer shall be liable for any reduction in the value of the item resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, unless the Seller has failed to inform the Consumer of the right to withdraw from the contract in accordance with the requirements regarding the method and deadline for exercising the right to withdraw from the contract, as well as the model withdrawal form.
14. At the time of withdrawal by the Consumer from the contract concluded at a distance or outside the business premises, the additional contracts concluded by the Consumer related to it expire, if on their basis the service is fulfilled by the Seller or a third party based on an agreement with the Seller. The Consumer does not bear the costs related to the expiry of these contracts. If the additional contract was concluded with a third party, the Seller informs this person about the Consumer’s withdrawal from the contract.
15. The right to withdraw from a contract concluded away from business premises or at a distance does not apply to the Consumer in relation to contracts:
    1. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has pe